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Return to shopReturns & Exchanges
At Sinoure, we are committed to ensuring that our products reach you in the best condition and that your shopping experience is clear and satisfactory. If you need to return or exchange a product, please review the following policy to understand the applicable terms and procedures.
1. Acceptance of Returns & Exchanges
Yes, we accept return and exchange requests in accordance with the terms outlined on this page.
2. Allowed Time Period
- Returns: Within 3 days from the date of receiving the order.
- Exchanges: Within 14 days from the date of receiving the order.
3. Conditions for Returns or Exchanges
To be eligible for review, the following conditions must be met:
- The product must be unused.
- The product must be in its original condition.
- The packaging must be intact, unless the request is related to a defect in the packaging.
- The request must be submitted within the allowed time period.
Each perfume box includes a tester of the same fragrance, allowing customers to try the scent before opening the main package. This helps customers make their decision without needing to open the original packaging.
4. Cases Where Requests May Be Rejected
A return or exchange request may be rejected in the following cases:
- If the product has been used.
- If the request is submitted after the allowed period has expired.
- If the product is not in its original condition or its condition cannot be verified during review.
5. Returns Due to Change of Mind
Customers may request a return or exchange even if they simply change their mind, provided that all approved conditions are met, especially that the product remains unused and the request is made within the specified timeframe.
6. If the Product Arrives Damaged, Incorrect, or Incomplete
إذا وصل المنتج تالفًا، أو خاطئًا، أو ناقصًا، يتم معالجة الحالة من خلال الاستبدال If the product arrives damaged, incorrect, or incomplete, the issue will be handled through an exchange depending on the nature of the problem. The issue must be reported within 3 days from the date of receipt, along with photos or a video clearly showing the problem.
7. Shipping Fees
Sinoure covers shipping fees for return or exchange requests, including cases resulting from a store error. Original shipping fees are also refunded for orders eligible for return or exchange.
8. Refunds
If a return request is approved, the refund will be issued to the same payment method used during purchase within 3 business days from the date of approval. Customers may also choose to receive the refund as store credit to be used for future purchases.
9. How to Submit a Return or Exchange Request
To initiate a return or exchange request, please contact us through our official channels and provide the following information:
- Name
- Address
- Phone number
10. Official Contact Channels
Return and exchange requests are accepted through Sinoure’s official channels:
- Email: info@sinoure.com
- Phone Number: +962 7 9061 3613
- WhatsApp: +962 7 9061 3613
11. Request Processing Steps
Once a return or exchange request is received, our team will review it and verify that all conditions are met. If approved:
- Coordination will be made with the customer regarding the exchange or refund.
- Procedures will be completed through the official channels.
- The refund or exchange will be processed according to the approved policy.