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Return to shopFAQ’s
Orders & Purchasing
No, creating an account is not required to complete an order through the website.
We offer two payment methods: Visa and Cash on Delivery.
Yes, orders can be modified or canceled after confirmation, depending on the order status and processing stage.
You can track your order by contacting us through our official channels.
Shipping & Delivery
– Within Jordan: 48 hours
To Arab countries: Approximately 7 days
Yes, shipping is free.
Yes, we provide shipping within Jordan and to all Arab countries.
If your order is delayed or does not arrive, you can contact us through our official channels to follow up on the shipment status and verify its details.
Products
Sinoure’s formulations are based on materials and ingredients sourced from Spain, Switzerland, and France.
Sinoure perfumes are known for: Strong projection, Long-lasting performance and Carefully selected fragrances.
Yes, the perfumes are suitable for daily use.
For the best experience, it is recommended to spray the perfume on pulse points such as the neck and wrists, on clean and moisturized skin.
To maintain the quality of the perfume, it is recommended to store it away from direct heat and sunlight. Applying it to moisturized skin also helps enhance its longevity.
Returns & Exchanges
Yes, we accept returns and exchanges according to the approved terms stated on the Returns & Exchanges page.
- Returns: Within 3 days from the date of delivery
- Exchanges: Within 14 days from the date of delivery
To accept a return or exchange request, the following conditions must be met:
- The product must be unused
- The product must be in its original condition
- The request must be submitted within the specified period
- The reason for the request must fall under accepted cases, such as a packaging defect or a request made before using the product
A tester of the same fragrance is also provided with every perfume box so customers can try the scent before opening the main package.
If the product arrives damaged, incorrect, or incomplete, the issue will be handled through an exchange depending on the nature of the problem. The issue must be reported within 3 days from the date of receipt, along with photos or a video clearly showing the problem.
Sinoure covers shipping fees for return or exchange cases, including cases resulting from a store error. Original shipping fees are also refunded for eligible orders according to the approved policy.
You can submit a return or exchange request by contacting us through our official channels and providing:
- Name
- Address
- Phone number
If a return request is approved, the refund will be issued to the same payment method used during purchase within 3 business days from the date of approval. Customers may also choose to receive the refund as store credit to be used for future purchases.