{"id":193,"date":"2024-06-10T08:16:11","date_gmt":"2024-06-10T08:16:11","guid":{"rendered":"https:\/\/raw.githubusercontent.com\/drfuri\/demo-content\/main\/ecomus\/fashion\/images\/?page_id=193"},"modified":"2026-05-18T20:55:59","modified_gmt":"2026-05-18T20:55:59","slug":"faq","status":"publish","type":"page","link":"https:\/\/sinoure.com\/en\/faq\/","title":{"rendered":"FAQ\u2019s"},"content":{"rendered":"
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Orders & Purchasing\n<\/a><\/path><\/svg><\/span> <\/div>
Shipping & Delivery\n<\/a><\/path><\/svg><\/span> <\/div>
Products\n<\/a><\/path><\/svg><\/span> <\/div>
Returns & Exchanges\n<\/a><\/path><\/svg><\/span> <\/div><\/div>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t
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\n\t\t\t\t\t\t\t\t\t\tOrders & Purchasing\n\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo I need to create an account to place an order? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

No, creating an account is not required to complete an order through the website.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat payment methods are available?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

\u00a0We offer two payment methods: Visa and Cash on Delivery.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I modify or cancel my order after confirmation?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, orders can be modified or canceled after confirmation, depending on the order status and processing stage.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I track my order?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

You can track your order by contacting us through our official channels.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\tShipping & Delivery\n\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow long does delivery take? <\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

– <\/span>Within Jordan: 48 hours<\/span><\/p>

To Arab countries: Approximately 7 days<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tIs shipping free?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, shipping is free.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tDo you ship internationally?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we provide shipping within Jordan and to all Arab countries.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if my order is delayed or does not arrive?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

If your order is delayed or does not arrive, you can contact us through our official channels to follow up on the shipment status and verify its details.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\tProducts\n\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the source of the oils or materials used?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Sinoure\u2019s formulations are based on materials and ingredients sourced from Spain, Switzerland, and France.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat distinguishes the quality of the perfumes?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Sinoure perfumes are known for: Strong projection, Long-lasting performance and Carefully selected fragrances.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre the perfumes suitable for daily use?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, the perfumes are suitable for daily use.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow is the perfume best used for optimal results?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

For the best experience, it is recommended to spray the perfume on pulse points such as the neck and wrists, on clean and moisturized skin.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tAre there any tips for preserving the perfume or increasing its longevity?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

To maintain the quality of the perfume, it is recommended to store it away from direct heat and sunlight. Applying it to moisturized skin also helps enhance its longevity.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t

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\n\t\t\t\t\t\t\t\t\t\tReturns & Exchanges\n\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t
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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tCan I return or exchange a product?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

Yes, we accept returns and exchanges according to the approved terms stated on the Returns & Exchanges page.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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\n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat is the allowed period for returns or exchanges?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t
  • Returns: Within 3 days from the date of delivery<\/span><\/li>
  • Exchanges: Within 14 days from the date of delivery<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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    \n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat are the conditions for accepting returns or exchanges?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

    To accept a return or exchange request, the following conditions must be met:<\/span><\/p>

    • The product must be unused<\/span><\/li>
    • The product must be in its original condition<\/span><\/li>
    • The request must be submitted within the specified period<\/span><\/li>
    • The reason for the request must fall under accepted cases, such as a packaging defect or a request made before using the product<\/span><\/li><\/ul>

      A tester of the same fragrance is also provided with every perfume box so customers can try the scent before opening the main package.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWhat if the product arrives damaged, incorrect, or incomplete?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      If the product arrives damaged, incorrect, or incomplete, the issue will be resolved through replacement according to the nature of the problem, provided it is reported within 3 days from the date of delivery, along with photos or a video showing the issue.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tWho covers the shipping fees in case of a return or exchange?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      Sinoure covers shipping fees for return or exchange cases, including cases resulting from a store error. Original shipping fees are also refunded for eligible orders according to the approved policy.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t

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      \n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow can I request a return or exchange?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

      You can submit a return or exchange request by contacting us through our official channels and providing:<\/span><\/p>

      • Name<\/span><\/li>
      • Address<\/span><\/li>
      • Phone number<\/span><\/li>
      • Email<\/span><\/li><\/ul><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t\t\t
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        \n\t\t\t\t\t\t\n\t\t\t\t\t\t\t<\/path><\/svg>\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\t\t\n\t\t\t\t\t\t\t\t<\/rect><\/svg>\t\t\t\t\t\t\t<\/span>\n\t\t\t\t\t\t\t\t\t\t\t\tHow is the refund processed?<\/a>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t

        If a return request is approved, the refund will be issued to the same payment method used during purchase within 3 business days from the date of approval. Customers may also choose to receive the refund as store credit to be used for future purchases.<\/span><\/p><\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"

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