{"id":187,"date":"2024-06-10T08:15:37","date_gmt":"2024-06-10T08:15:37","guid":{"rendered":"https:\/\/raw.githubusercontent.com\/drfuri\/demo-content\/main\/ecomus\/fashion\/images\/?page_id=187"},"modified":"2026-05-18T20:31:38","modified_gmt":"2026-05-18T20:31:38","slug":"returns-exchanges","status":"publish","type":"page","link":"https:\/\/sinoure.com\/en\/returns-exchanges\/","title":{"rendered":"Returns &amp; Exchanges"},"content":{"rendered":"<div data-elementor-type=\"wp-page\" data-elementor-id=\"187\" class=\"elementor elementor-187\">\n\t\t\t\t<div class=\"elementor-element elementor-element-aaabcab e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"aaabcab\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-3ee3b70b e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"3ee3b70b\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-19f577fa e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"19f577fa\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c13b0b3 elementor-widget elementor-widget-text-editor\" data-id=\"c13b0b3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">At Sinoure, we are committed to ensuring that our products reach you in the best condition and that your shopping experience is clear and satisfactory. If you need to return or exchange a product, please review the following policy to understand the applicable terms and procedures.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-49542d9c e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"49542d9c\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-aa79ce2 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"aa79ce2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-ba4d963 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"ba4d963\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-12faba0 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"12faba0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-f855a2a elementor-widget elementor-widget-ecomus-heading\" data-id=\"f855a2a\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\t1. Acceptance of Returns &amp; Exchanges\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c8d186d elementor-widget elementor-widget-text-editor\" data-id=\"c8d186d\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Yes, we accept return and exchange requests in accordance with the terms outlined on this page.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-9741542 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"9741542\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-cd4ff88 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"cd4ff88\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-43b4fb2 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"43b4fb2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-853fec1 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"853fec1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-dd1eca3 elementor-widget elementor-widget-ecomus-heading\" data-id=\"dd1eca3\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\t2. Allowed Time Period\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1f3b351 elementor-widget elementor-widget-text-editor\" data-id=\"1f3b351\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Returns: Within 3 days from the date of receiving the order.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Exchanges: Within 14 days from the date of receiving the order.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-b5a54bc e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"b5a54bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3d68261 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"3d68261\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1dffad9 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"1dffad9\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-0400934 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"0400934\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-091d7db elementor-widget elementor-widget-ecomus-heading\" data-id=\"091d7db\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\t3. Conditions for Returns or Exchanges\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-7f8d82e elementor-widget elementor-widget-text-editor\" data-id=\"7f8d82e\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">To be eligible for review, the following conditions must be met:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The product must be unused.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The product must be in its original condition.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The packaging must be intact, unless the request is related to a defect in the packaging.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The request must be submitted within the allowed time period.<\/span><\/li><\/ul><p><span style=\"font-weight: 400;\">Each perfume box includes a tester of the same fragrance, allowing customers to try the scent before opening the main package. This helps customers make their decision without needing to open the original packaging.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-7b088e0 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"7b088e0\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-66fc4ad e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"66fc4ad\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-bf3e846 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"bf3e846\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d1d2fb1 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"d1d2fb1\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6fc01f4 elementor-widget elementor-widget-ecomus-heading\" data-id=\"6fc01f4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\t4. Cases Where Requests May Be Rejected\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-9c260c0 elementor-widget elementor-widget-text-editor\" data-id=\"9c260c0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">A return or exchange request may be rejected in the following cases:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the product has been used.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the request is submitted after the allowed period has expired.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">If the product is not in its original condition or its condition cannot be verified during review.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2155b7a e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"2155b7a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-183acff e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"183acff\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d523266 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"d523266\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-59562bc e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"59562bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-850df00 elementor-widget elementor-widget-ecomus-heading\" data-id=\"850df00\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\t5. Returns Due to Change of Mind\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c93e733 elementor-widget elementor-widget-text-editor\" data-id=\"c93e733\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Customers may request a return or exchange even if they simply change their mind, provided that all approved conditions are met, especially that the product remains unused and the request is made within the specified timeframe.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d53bfe2 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"d53bfe2\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-f93b0bc e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"f93b0bc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-35feb30 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"35feb30\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6476ffd e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"6476ffd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-898b66b elementor-widget elementor-widget-ecomus-heading\" data-id=\"898b66b\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\t6. If the Product Arrives Damaged, Incorrect, or Incomplete\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-56e1fb9 elementor-widget elementor-widget-text-editor\" data-id=\"56e1fb9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">\u0625\u0630\u0627 \u0648\u0635\u0644 \u0627\u0644\u0645\u0646\u062a\u062c \u062a\u0627\u0644\u0641\u064b\u0627\u060c \u0623\u0648 \u062e\u0627\u0637\u0626\u064b\u0627\u060c \u0623\u0648 \u0646\u0627\u0642\u0635\u064b\u0627\u060c \u064a\u062a\u0645 \u0645\u0639\u0627\u0644\u062c\u0629 \u0627\u0644\u062d\u0627\u0644\u0629 \u0645\u0646 \u062e\u0644\u0627\u0644 <\/span><b>\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644<\/b><span style=\"font-weight: 400;\"> If the product arrives damaged, incorrect, or incomplete, the issue will be handled through an exchange depending on the nature of the problem. The issue must be reported within 3 days from the date of receipt, along with photos or a video clearly showing the problem.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-e0a1f42 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"e0a1f42\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-093431e e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"093431e\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-d3bff19 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"d3bff19\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-72659d3 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"72659d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-5814ae4 elementor-widget elementor-widget-ecomus-heading\" data-id=\"5814ae4\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\t7. Shipping Fees\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-4722abb elementor-widget elementor-widget-text-editor\" data-id=\"4722abb\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Sinoure covers shipping fees for return or exchange requests, including cases resulting from a store error. Original shipping fees are also refunded for orders eligible for return or exchange.<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d7186e4 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"d7186e4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6649839 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"6649839\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-9e11a31 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"9e11a31\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-200747a e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"200747a\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-33366b9 elementor-widget elementor-widget-ecomus-heading\" data-id=\"33366b9\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\t8. Refunds\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-1c80043 elementor-widget elementor-widget-text-editor\" data-id=\"1c80043\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">If a return request is approved, the refund will be issued to the same payment method used during purchase within 3 business days from the date of approval. Customers may also choose to receive the refund as store credit to be used for future purchases.\u00a0<\/span><\/p>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-6069df3 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"6069df3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b6c6b3 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"3b6c6b3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-e1cdce4 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"e1cdce4\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-47b2e54 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"47b2e54\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-6ff8180 elementor-widget elementor-widget-ecomus-heading\" data-id=\"6ff8180\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\t9. How to Submit a Return or Exchange Request\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-550bae6 elementor-widget elementor-widget-text-editor\" data-id=\"550bae6\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">To initiate a return or exchange request, please contact us through our official channels and provide the following information:<\/span><\/p><ul><li><span style=\"font-weight: 400;\">Name<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Address<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Phone number<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Email<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-d9a6b00 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"d9a6b00\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-180f921 e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"180f921\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-b7624b5 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"b7624b5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-2c676bd e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"2c676bd\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-e19f335 elementor-widget elementor-widget-ecomus-heading\" data-id=\"e19f335\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\t10. Official Contact Channels\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-c597f86 elementor-widget elementor-widget-text-editor\" data-id=\"c597f86\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Return and exchange requests are accepted through Sinoure\u2019s official channels:\u00a0<\/span><\/p><ul><li><span style=\"font-weight: 400;\">Email:<a href=\"mailto:info@sinoure.com\"> <strong>info@sinoure.com<\/strong><\/a><\/span><\/li><li><span style=\"font-weight: 400;\">Phone Number: <a href=\"tel:+962790613613\"><bdi>\u00a0+962 7 9061 3613<\/bdi><\/a><br \/><\/span><\/li><li><span style=\"font-weight: 400;\">WhatsApp: <a href=\"https:\/\/wa.me\/+962790613613\"><bdi>\u00a0+962 7 9061 3613<\/bdi><\/a><\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-3b34a16 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"3b34a16\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-5693fdc e-flex e-con-boxed ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-parent\" data-id=\"5693fdc\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-2e46e48 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"2e46e48\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-8c163e5 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"8c163e5\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-c1c54b0 elementor-widget elementor-widget-ecomus-heading\" data-id=\"c1c54b0\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"ecomus-heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t<div class=\"ecomus-heading-elementor\">\n\t\t\t\t<h5 class=\"ecomus-heading em-flex em-flex-align-center ecomus-heading--default\">\n\t\t\t\t\t\t\t\t\t\t11. Request Processing Steps\t\t\t\t<\/h5>\n\t\t\t<\/div>\n\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<div class=\"elementor-element elementor-element-8b16124 elementor-widget elementor-widget-text-editor\" data-id=\"8b16124\" data-element_type=\"widget\" data-e-type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><span style=\"font-weight: 400;\">Once a return or exchange request is received, our team will review it and verify that all conditions are met. If approved:<\/span><\/p><ul><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Coordination will be made with the customer regarding the exchange or refund.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">Procedures will be completed through the official channels.<\/span><\/li><li style=\"font-weight: 400;\" aria-level=\"1\"><span style=\"font-weight: 400;\">The refund or exchange will be processed according to the approved policy.<\/span><\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-35b89d3 e-con-full e-flex ecomus-responsive-column ecomus-tablet-column--default ecomus-responsive-column ecomus-mobile-column--default ecomus-responsive-column ecomus-motion--var(--position) e-con e-child\" data-id=\"35b89d3\" data-element_type=\"container\" data-e-type=\"container\">\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>","protected":false},"excerpt":{"rendered":"<p>\u0641\u064a \u0633\u064a\u0646\u0648\u0631 (Sinoure)\u060c \u0646\u062d\u0631\u0635 \u0639\u0644\u0649 \u0623\u0646 \u062a\u0635\u0644 \u0625\u0644\u064a\u0643\u0645 \u0645\u0646\u062a\u062c\u0627\u062a\u0646\u0627 \u0628\u0623\u0641\u0636\u0644 \u062d\u0627\u0644\u060c \u0648\u0623\u0646 \u062a\u0643\u0648\u0646 \u062a\u062c\u0631\u0628\u0629 \u0627\u0644\u0634\u0631\u0627\u0621 \u0645\u0631\u0636\u064a\u0629 \u0648\u0648\u0627\u0636\u062d\u0629. \u0648\u0625\u0630\u0627 \u0627\u062d\u062a\u062c\u062a\u0645 \u0625\u0644\u0649 \u0625\u0631\u062c\u0627\u0639 \u0623\u0648 \u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0623\u062d\u062f \u0627\u0644\u0645\u0646\u062a\u062c\u0627\u062a\u060c \u0641\u0646\u0631\u062c\u0648 \u0627\u0644\u0627\u0637\u0644\u0627\u0639 \u0639\u0644\u0649 \u0627\u0644\u0633\u064a\u0627\u0633\u0629 \u0627\u0644\u062a\u0627\u0644\u064a\u0629 \u0644\u0645\u0639\u0631\u0641\u0629 \u0627\u0644\u0634\u0631\u0648\u0637 \u0648\u0627\u0644\u0625\u062c\u0631\u0627\u0621\u0627\u062a \u0627\u0644\u0645\u0639\u062a\u0645\u062f\u0629. 1. \u0642\u0628\u0648\u0644 \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0646\u0639\u0645\u060c \u0646\u0642\u0628\u0644 \u0637\u0644\u0628\u0627\u062a \u0627\u0644\u0625\u0631\u062c\u0627\u0639 \u0648\u0627\u0644\u0627\u0633\u062a\u0628\u062f\u0627\u0644 \u0648\u0641\u0642 \u0627\u0644\u0634\u0631\u0648\u0637 \u0627\u0644\u0645\u0648\u0636\u062d\u0629 \u0641\u064a \u0647\u0630\u0647 \u0627\u0644\u0635\u0641\u062d\u0629. 2. \u0627\u0644\u0645\u062f\u0629 \u0627\u0644\u0645\u0633\u0645\u0648\u062d \u0628\u0647\u0627 \u0627\u0644\u0625\u0631\u062c\u0627\u0639: \u062e\u0644\u0627\u0644 [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"","meta":{"footnotes":""},"class_list":["post-187","page","type-page","status-publish","hentry"],"_links":{"self":[{"href":"https:\/\/sinoure.com\/en\/wp-json\/wp\/v2\/pages\/187","targetHints":{"allow":["GET"]}}],"collection":[{"href":"https:\/\/sinoure.com\/en\/wp-json\/wp\/v2\/pages"}],"about":[{"href":"https:\/\/sinoure.com\/en\/wp-json\/wp\/v2\/types\/page"}],"author":[{"embeddable":true,"href":"https:\/\/sinoure.com\/en\/wp-json\/wp\/v2\/users\/1"}],"replies":[{"embeddable":true,"href":"https:\/\/sinoure.com\/en\/wp-json\/wp\/v2\/comments?post=187"}],"version-history":[{"count":4,"href":"https:\/\/sinoure.com\/en\/wp-json\/wp\/v2\/pages\/187\/revisions"}],"predecessor-version":[{"id":7155,"href":"https:\/\/sinoure.com\/en\/wp-json\/wp\/v2\/pages\/187\/revisions\/7155"}],"wp:attachment":[{"href":"https:\/\/sinoure.com\/en\/wp-json\/wp\/v2\/media?parent=187"}],"curies":[{"name":"wp","href":"https:\/\/api.w.org\/{rel}","templated":true}]}}